Frequently Asked Questions Cyber Monday

Cyber Monday Offers

*Simply Conserve Cyber Monday lighting sale offers valid through 12/15/19, 11:59 p.m. ET, while supplies last. All offers not applicable to prior purchases. Select offers may be extended. Instant rebates available exclusively to qualified UI/SCG/CNG residential customers. Rebate restrictions apply where applicable. 30-day return policy applies. Free shipping on orders over $49. Shipping restrictions may apply. If you return all or some of the merchandise, the dollar value of these promotions will not be refunded or credited to your account. May not be redeemed for cash.

OVERVIEW

What is UI Smart Solutions?

  • UI Smart Solutions is an online store that facilitates the purchase of energy-saving products and services while offering instant rebates at the point of sale for certain products.

How do I find products on UI Smart Solutions?

  • UI Smart Solutions currently offers a selection of the leading energy-saving products. Smart thermostats and lighting products available on the store are eligible for Connecticut residential instant rebate programs. You can view each of the available products by selecting a product category from the top navigation and by clicking on each product for more details. The store's home page also offers featured energy-saving products that you can click on for more details.

How do I review a product?

  • You can add a review of a product by clicking on the product, scrolling down to “product reviews” and clicking “write a review.” 

 

     REBATES

    Which products are eligible for energy-efficiency rebates?

    • It's our goal to make upgrading your home easy and affordable. That's why UI Smart Solutions offers rebates for a variety of lighting products. Below each listed product, you'll see a tag and quick description of any available rebates. 
    • Eligible UI electric customers and SCG or CNG gas customers can redeem up to 2 thermostat rebates.
    • Eligible electric UI customers can redeem rebates on up to 12 light bulbs packages. This offer only applies to UI electric customers. 

    WARRANTY PROVISIONS

    • All product warranties are provided by the product manufacturer. Please visit the product manufacturer website for all warranty information. 

     

    INSTALLATION

    • Many products offered on UI Smart Solutions, like LED light bulbs, advanced power strips and water-saving products don't need professional installation. 
    • We do not install the products for you. Please be aware of the installation requirements for each thermostat before purchasing.  
    • To check installation compatibility please review the following:

    C-WIRES

    • Some thermostats require a C-Wire to power the device, like the Honeywell thermostats.
    • Nest Learning Thermostats do not need a C-Wire to function and the ecobee3 HomeKit-enabled thermostat comes with an adapter for those without a C-Wire. 
    • If you do not have a C-Wire on your existing thermostat, there are products in the market that act as an adapter (type “thermostat c-wire adapter” into your favorite search engine), or a contractor can help you install the device. 
    • Make sure to check your current wiring before purchasing any thermostat, and consult the installation information shown above. 

     

    PAYMENT INFORMATION

    What payment forms are accepted on UI Smart Solutions?

    • We accept Visa, MasterCard, American Express, and Discover.

    Why wasn’t I able to complete my online credit card transaction?

    • Please check that you input your credit card information correctly. If you continue to experience issues, you can contact us using one of the options on our Contact Us page, call us toll-free at  +1 (844) 387-9098 or send an email to service@uismartsolutions.com

     

    ORDER INFORMATION

    How can I view and print my online order confirmation?

    • You can view your order information using the order confirmation email we send to you following your purchase on UI Smart Solutions. 

    How do I track my order?

    • The tracking information will be included in the shipping confirmation email we send to you. 

    The item I bought is now on sale. Can I get a price match?

    • Because sales and promotions have strict dates set by the manufacturer, our company policy does not allow us to price match orders placed before or after the advertised sale period. We apologize for any inconvenience.

    Can I cancel my order?

    • In order to get your order to you as quickly as possible, we begin processing your shipment immediately after you hit "submit". This means that unfortunately, we are unable to cancel orders for in-stock items.

    What if I received a damaged product?

    • Please contact us using our Contact Us page or call us toll-free at  +1 (844) 387-9098 or send an email to service@uismartsolutions.com –  we’ll provide you with information on how to return your order, including a pre-paid return shipping label.

    Why is my item on backorder?

    • On rare occasions, popular products can be temporarily sold-out, but we are usually back in stock quickly.  If you would like to adjust your order in the event of any delay, please contact us toll-free at  +1 (844) 387-9098 or send an email to service@uismartsolutions.com.

     

    SHIPPING & DELIVERY

    • For shipping & delivery questions, please see our Shipping page.

     

    RETURNS

    • For returns questions, please see our Returns page.

     

    PRIVACY

    Your privacy is very important to us.  For your convenience, here are links to the Privacy Policy of each of the thermostat manufacturers with thermostats in this store:

     

    OTHER QUESTIONS

    • Still have questions? Please contact us using one of the options on our Contact Us page.